Natural | Organic | Healthy Dog | Free Shipping (AUD Only) Orders Over $79.95AUD

Subscription Boxes - Questions

Ask Away..

When is delivery day?
You'll receive your order 5-7 days after purchase. Each month or every 3 months depending on your selection, you'll receive your order 5-7 days after your original order date.
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When am I billed?
Billing occurs monthly or 3 monthly on the original order anniversary date .
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Can I cancel anytime?
Yes absolutely. We have no lock in contracts. Just be warned that once you cancel there is a 3 month cooling off period before you can re-subscribe to this program.
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Can I swap products?
No not really. However, feel free to email us to see if we can help you resolve any issue.
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My dog has allergies..
Send us an email and let us know which products to avoid. We can offer you alternate products to the same value.
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Can I pause, cancel or manage my own subscription?
Yes absolutely! You can pause, cancel or change your subscription preferences from your DoggieBalm account. No need to contact us to do anything (of course you are more than welcome to email if you have any issues).
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Is shipping really free?
Yes absolutely! DoggieBalm will cover the cost of shipping for all subscription box members. You won't pay shipping ever under this program.
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Can I customise my box?
No not really. The boxes have been made with our most popular and delicious treats. If you would like to add extra items to your monthly order then simply email your requirements. Unfortunately, we do not swap -out items as our boxes are pre-packed and ready to go.
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Do you make your own treats?
Yes absolutely! DoggieBalm all natural treats are made from Aussie animals, sourced straight from Aussie farms (sustainably farmed) and packaged in Gippsland Australia. Our farm fresh dehydrated treats are delivered to hundreds of dogs every week.
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DoggieBalm Reserves the right..
You need to know that we reserve the right to make changes to the program in order to ensure best value to our customers. If we are unable to source a product (sometimes fresh treats are limited as they are seasonal) we will substitute with an equal or better product or offer your a refund. We also reserve the right to manage memberships and the program in any way that will ensure the program remains sustainable and of value to customers. This may mean that we limit membership or cancel memberships as required in order to ensure the program is sustainable.


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