Natural | Organic | Healthy Dog | Free Shipping (AUD Only) Orders Over $89.99AUD

Treats Depot Subscription - T&Cs

 

We've partnered with the Treats Depot to bring you the most amazing tasting treats at the best value - with free shipping!


+ When is delivery day?

You'll receive your order 5-7 days after purchase. Each month or every 3 months depending on your selection, you'll receive your order 5-7 days after your original order date.
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+ When am I billed?
Billing occurs monthly or 3 monthly on the original order anniversary date .
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+ Can I cancel anytime?
Not really. We have a minimum requirement of 3 order cycles before you can cancel. This is to enable our stock and freight control and also helps to stop any price fluctuation during this period for you and our other subscription customers. If you cancel earlier than the 3 order minimum requirement you will be charged for shipping costs on all 3 orders - this is our cancelation fee and you accept these terms when you proceed with our subscription service.
Just be warned that once you cancel there is a 3 month cooling off period before you can re-subscribe to this program. In order for us to continue offer the best prices to our customers we need a min. 3 order cycle commitment from you. When you subscribe to receive our amazing subscription prizes you accept the terms of this arrangement. 
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+ Can I swap products?
You can modify your order anytime so you can receive extra items or remove items as required. Feel free to email us to see if we can help you resolve any issue.
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+ My dog has allergies..
Send us an email and we'll let you know which products to avoid. 
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+ Can I pause, cancel or manage my own subscription?
We have a minimum requirement of 3 order cycles before you can cancel (see explanation above). This is to enable our stock and freight control and also helps to stop any price fluctuation during this period for you and our other subscription customers. If you cancel earlier than the 3 order minimum requirement you will be charged for shipping costs on all 3 orders - this is our cancelation fee and you accept these terms when you proceed with our subscription service.
Just be warned that once you cancel there is a 3 month cooling off period before you can re-subscribe to this program.
You can pause, cancel or change your subscription preferences from your DoggieBalm account. No need to contact us to do anything (of course you are more than welcome to email if you have any issues).
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+ Is shipping really free?
Yes absolutely! DoggieBalm will cover the cost of shipping for all Treats Depot subscription members. You won't pay shipping ever under this program.
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+ Can I customise my box?
Yes! - You can modify your plan anytime.
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+ Do you make your own treats?
Yes absolutely! DoggieBalm all natural treats are made from Aussie animals, sourced straight from Aussie farms (sustainably farmed) and packaged in Gippsland Australia. Our farm fresh dehydrated treats are delivered to hundreds of dogs every week. We've partnered with the good folks at Treats Depot to ensure we can continue to supply our ever growing customer base with delicious treats at great prices.
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+ DoggieBalm Reserves the right..
You need to know that we reserve the right to make changes to the program in order to ensure best value to our customers. If we are unable to source a product (sometimes fresh treats are limited as they are seasonal) we will substitute with an equal or better product or offer your a refund. We also reserve the right to change our prices or manage memberships and the program in any way that will ensure the program remains sustainable and of value to customers. This may mean that we limit membership or cancel memberships as required in order to ensure the program is sustainable. 

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