Refund Policy & Terms

RETURNS & REFUND POLICY

If you change your mind, you can return any full priced product within 14 days of purchase if the item is unopened, unused, in as new and saleable condition, provided that you have arranged this in advance with us.

If your product arrives damaged or is defective, we ask that you first contact us within 14 days of purchase.

Products purchased at a sale price can only be returned if defective or damaged or if otherwise required by law.

To arrange a return, please email hello@thedoggiebalmco.com.au. You must not attempt to return any products before having first arranged a return with us. Where we accept such returns, we regret that we will not refund any shipping cost. Original shipping and handling charges are non-refundable (if applicable). Return shipping charges are the sole responsibility of the customer.

All returns must be approved in writing with an applicable returns authorisation number attached (which we will give to you when you contact us). Any returns received without the returns authorisation number, will be returned to sender. 

Where your product arrives damaged through delivery or appears defective, we may require you to provide us with photographs of the product for our further assessment.

Where you claim a product is defective or was damaged during delivery, unless the law requires us to do otherwise in the circumstances, we will at our election arrange a replacement, give you a store credit for the purchase price or give you a refund, provided that you notify us at hello@thedoggiebalmco.com.au of a defective product within 14 days of receipt.

• We will only refund the product purchase (shipping is not included). Return shipping is borne by the customer unless the product issued is faulty on receipt. Photo of damaged product will be required.

We will be under no obligation to replace products or provide a refund where the product has become of unacceptable quality due to circumstances such as misuse, failure to use in accordance with reasonable instructions, using the product in an abnormal way or failing to reasonably care for the products.  

Sorry we can only provide refunds for DoggieBalm Co. products purchased at thedoggiebalmco.com.au. We cannot provide refunds for DoggieBalm Co. products purchased at other retailers or from other platforms.

We endeavour to depict products available for purchase using accurate images of the products. At times, however, products actually delivered may differ in appearance and packaging from their appearance in images and photographs on the Website. 

Our Returns/Exchanges/Refunds policy can change at any time without notice.

PRODUCTS OUT OF STOCK

We will notify you promptly if a product you have ordered is unavailable. We will then, at our election, either refund your purchase or give you a store credit for the same amount.