DoggieBalm Co. ships throughout Australia and International via prior arrangement. International customers should email firstly for local or Country specific Authorised Stockists or email for product and shipping quote.
We ship within Australia and around the globe with our select couriers. You will receive a tracking number once your order is on its way. We offer standard shipping via Australia Post but you may purchase Express Shipping and/or Signature required on delivery options of preferred.
Your shipping confirmation email from DoggieBalm Co. will contain your tracking number if you wish to track the order yourself or check updates.
Our system automatically prints shipping labels. If for any reason your address is wrong and its returned to us, a re-delivery fee will be calculated and charged based on your destination address Australia wide. Please contact us ASAP if you need to make any changes to your address before we ship the order. If your order has shipped please use the provided tracking number and contact Australia Post to arrange re-delivery or pick up from your local Post Office.
Shipping costs will vary based on weight and location of your order. Shipping costs will be shown to you at the checkout before you are charged. We offer free shipping for orders over $120.00 (Australia only).
Deliveries will leave our warehouse within 72-96 hours of being placed or within 24hrs if Priority Processing has been purchased. Business days are Monday through to Friday. Orders placed on the weekend or Public holidays will be processed the next business day.
Generally Australian orders will arrive within 2-7 working days of placing the order. Western Australian or remote deliveries may take longer.
International shipping times will vary depending on the destination.
All customers will be notified of carrier and tracking number from our warehouse via email. Please check your junk folder if you have not received any emails from us in relation to your order or tracking number.
HIGH PRIORITY PROCESSING
Fast Track Processing - Get your order processed quicker!
If you select and pay for "High Priority" Processing, We'll process your order within 24hrs (instead of the normal 48hrs-72hrs) allowing you to receive your DoggieBalm Co. Order faster than other customers. This upgrade will ensure your order leaves the DoggieBalm Co. warehouse faster than usual. Note. This service is not an Australia Post guarantee. All orders remain subject to Australia Post terms and conditions once dispatched from the DoggieBalm Co. warehouse.
Please select EXPRESS SHIP option if you need your order faster than normal delivery. We can also arrange private courier (extra cost borne by customer) if your order is required urgently or by due date.
Please make sure the address is correct at the time of order. If you think the address may not be correct, please email us immediately at email@example.com and we will do our best to assist. However once your order has left the warehouse we cannot redirect. If orders are undeliverable and returned to us for any reason, we will either offer to redeliver and charge a redelivery fee or issue a refund less shipping and handling costs (Typically $9.99+ for Australian orders depending on final destination).